Cancellations of order / returns etc
For all wholesale orders, we full payment is required prior to any production. Our default payment option is by cc which inludes a 1.7% surcharge, however you can request to pay via bank transfer - please let us know prior to making payment and we will send through our bank details
If you want to cancel your order before payment, no problems - we can cancel your order and offer a refund minus any cc surcharges.
If you want to cancel your order after payment and stock has already been ordered, your order may incur restocking fees - any stock held for orders cancelled after 30 days will be charged at client's expense
All wholesale and trade orders are subject to a minimum $25 restocking fee.
All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse location.
If you cancel your order during or after production, you are not eligible for a refund.
If you are not happy with your order once received, please email us within 48 hours of you receiving your order to try and rectify the concern.
All returns or cancellations must be made within 30 days of the invoice date with a completed returns form, otherwise your order will be sent back at your expense.
You are entitled to choose an exchange, repair, refund or credit according to the consumer guarantees act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.
If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.