Get your embroidery & DTG printing FAQS straight

1. How do I design and order my branded apparel online?

Designing and ordering your branded apparel is super easy using our online designer tool <link to platform>.  We recommend using a computer/tablet so you can see allllll the available options.

Pick the style, colour and size you need, upload your artwork/logo, change the positioning and you’ll see exactly how your garment will look before you confirm your order.  When you’re happy with your design, click “buy”, pop in your details, sit back & relax - we’ll take it from there.

Here are some step-by-step videos to guide you through our online design platform.

- Choosing your garment style
- Uploading your artwork or logo to our design platform
- Selecting the print area for your artwork/logo
- Adding text to your garment


How to Choose Your Garment: 

Oh Sweet Merch - Choosing your garment (


How to Select the Print Area for Your Design

Oh Sweet Merch - Selecting the area for your design (


Adding a Pre Installed Font / Text to your Garment

Oh Sweet Merch - Adding text to your design (


How to Upload Your Own Logo or Artwork to your Garment

Oh Sweet Merch - Adding your own logo or artwork (

2. Do you offer mates rates for bulk orders?

/Glad you asked - lemme introduce our Merch Packs <link to merch pack>.

A discount is automatically applied to your cart when you  order a minimum of 5 garments (you can mix and match colours/sizes), as long as the logo/artwork being screen printed/embroidered on each garment is the same (size, colour and location) on each.

Want more than 10 units? We can also help, 

3. Can i pick up my order?

Yes! We offer free local pick up from our warehouse in Clarkson during our opening hours by request:

You will see this option available at checkout and then we will contact you when your order is ready to arrange.

Please allow an additional 5-10min at pick up as we LOVE a good chat!

4. how long will my order take?

Please allow upto 2 weeks plus shipping (you can select either standard or express when you order).  We do aim to get your order out as quickly as possible so if you need it by a particular date, please let us know via email or in the notes of the order and we will do our best to accommodate you.

5. I've seen your 3d embroidery and i love it! how do i order this? 

The easiest way is to design and order your garment(s) through the portal and then contact us to upgrade to the 3D print.  We can then review your design to ensure that it is able to be printed in 3D (As not all designs are suitable) and if so, we'll send you an invoice for the upgrade fee. 

6. what is your sizing like?

Our main apparel brand is ASColour - a very popular clothing stockist here in Australia. All sizes are 'true to size' and adapted to Australian lifestyle; however as always, we highly suggest measuring up your favourite clothing against the size guides found on each product's page. Refunds cannot be given on custom apparel due to incorrect sizing 

7. I'm looking to start my own merch line, can you help?

Absolutely!  We already work closely with fantastic brands and are always looking to support other small businesses in the same way.  For wholesale enquiries please email and we can assist you there. 


There is a one time set up fee for all uploaded logos. This is for us to adapt your logo into either a digitised stitch file or print onto film ready for screen printing. Once we have your logo, it stays on file for any future orders; meaning there are no re occuring set up costs.  As you can imagine, there are some limits on what we can or can't do so if there are any issues with the artwork that you upload we'll be in touch to discuss some solutions.

9. I want to place my logo on a different area not shown in the designer tool - is that ok?

If you're looking for any variations that are not offered in our portal please get in touch by emailing and we can assist.

10. What are you shipping costs?

We offer FREE shipping for all orders places online through our online designer tool only 

For all wholesale orders, we offer a flat rate of $25 + GST shipping cost as we use national couriers for delivery to ensure faster and secure delivery than AUS POST. 


We want to make this process as easy as possible, so if there's something that we've missed please email us and we'll get back to you.  We're here creating your orders four days a week (Mon-Thu) and will be in touch within two business days, though usually much sooner!

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