1. How do I design and order my branded apparel online?

Designing and ordering your branded apparel is SUPER EASY using our online designer tool

This option is BEST SUITED for orders LESS THAN 10 units - We recommend using a computer/tablet so you can see allllll the available options. For orders 10+ you will qualify for WHOLESALE ( scroll down for more info )

Pick the style, colour and size you need, upload your artwork/logo, change the positioning and you’ll see exactly how your garment will look before you confirm your order.  When you’re happy with your design, click “buy”, pop in your details, sit back & relax - we’ll take it from there.

Here are some step-by-step videos to guide you through our online design platform.

How to Choose Your Garment: 

Oh Sweet Merch - Choosing your garment (loom.com)


How to Select the Print Area for Your Design

Oh Sweet Merch - Selecting the area for your design (loom.com)


Adding a Pre Installed Font / Text to your Garment

Oh Sweet Merch - Adding text to your design (loom.com)


How to Upload Your Own Logo or Artwork to your Garment

Oh Sweet Merch - Adding your own logo or artwork (loom.com)

2. Do you offer WHOLESALE

Glad you asked! Yes, our wholesale pricing for screen printing and embroidery starts from 10 units PER DESIGN / PER PRINT COLOUR ( you want 5 jumpers / 5 Tshirts with the same embroidery or print? No worries! This qualifies for wholesale pricing) What doesnt qualify for wholesale pricing is if you wanted 5 jumpers with black print, and 5 jumpers with white print; you will need to jump back online and design this through our online designer tool  

For more info and pricing, please email Jade at wholesale@ohsweetmerch.com.au and she will be more than happy to help!


3. Can i pick up my order?

Yes! We offer free local pick up from our warehouse in Clarkson during our opening hours by request:

You will see this option available at checkout and then we will contact you when your order is ready to arrange.

Please allow an additional 5-10min at pick up as we LOVE a good chat!

4. how long will my order take?

Please allow 2-3 weeks for all online orders and 3-5 working weeks for wholesale /relabelling orders + shipping

Why? Because all our items are non inventory items so stock is ordered weekly through our suppliers and can take upto a week to receive the stock before any production commences. 

We do aim to get your order out as quickly as possible so if you need it by a particular date, please let us know via email or in the notes of the order and we will do our best to accommodate you.


Yes you can! Provided that the items are brand new and never washed. Why? because once items are washed, fabric softners and washing powder can effect the fibres, resulting in brand prints or embroidery. Please note that for all supplied garments, we are not responsible for a replacement or refund of any misprinted or stitched garments. To avoid this potential issue, please include an extra garment to ensure a full order is received. 

6. what is your sizing like?

Our main apparel brand is ASColour - a very popular clothing stockist here in Australia. All sizes are 'true to size' and adapted to Australian lifestyle; however as always, we highly suggest measuring up your favourite clothing against the size guides found on each product's page. Refunds cannot be given on custom apparel due to incorrect sizing 

7. I'm looking to start my own merch line, can you help?

Absolutely!  We already work closely with fantastic brands and are always looking to support other small businesses in the same way.  For wholesale enquiries please email wholsale@ohsweetmerch.com.au and we can assist you there. 


Embroidery - There is a one time set up fee of $40 + GST for all uploaded logos provided any future orders use the exact same logo file - ie if you need the artwork larger, we will need to re digitise the new logo, resulting in an amendment fee of $25 + GST

Screen Printing - There is a set up fee of $40 + GST per colour / per position - any reorders of the exact design will be charged at a re order fee of $30 + GST per colour / per position 

DTG / DTF - no set up costs!

9. I want to place my logo on a different area not shown in the designer tool - is that ok?

If you're looking for any variations that are not offered in our portal please get in touch by emailing hello@ohsweetmerch.com.au and we can assist.

10. What are you shipping costs?

We offer standard AUS POST shipping charges on all online orders - prices will be automatically calculated at check out 

For all wholesale orders, shipping charges will be calculated at time of quoting - we work closely with national road express couriers. We will choose the most cost effective option for you to ensure you get your merch quickly and safely. 

11. CAncellations of order / returns etc

For all wholesale orders, we full payment is required prior to any production. Our default payment option is by CC, however you can pay via Bank Transfer upon request 

f you want to cancel your order BEFORE payment, no problems - we can cancel your order and offer a refund minus any CC surcharges. 

If you want to cancel your order AFTER payment and stock has already been ordered, your order may incur restocking fees 

All wholesale and trade orders are subject to a minimum $25 restocking fee.

All orders over $200 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse location. 

If you cancel your order during or after production, you are not eligible for a refund.

If you are not happy with your order once received, please email us within 48 hours of you receiving your order to try and rectify the concern.


ALL RETURNS must be made within 30 days of the invoice date with a completed returns form, otherwise your order will be sent back at your expense. 

You are entitled to choose an exchange, repair, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.

If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.

It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 


We want to make this process as easy as possible, so if there's something that we've missed please email us and we'll get back to you.  We're here creating your orders four days a week (Mon-Thu) and will be in touch within two business days, though usually much sooner!

Your cart is empty

Select Currency

{CC} - {CN}